The role of the Systems Manager is to provide high quality, professional services involving Microsoft server operating systems, entail assisting in architecting solutions, performing on-site assessments, performing product installation, testing, troubleshooting and problem escalation, providing customer knowledge transfer, writing status reports and creating documentation for services performed.
To target on quality of service as measured through Customer satisfaction, maintaining technical expertise in designated product areas, and attention to administrative tasks.
Manage and monitor all installed Distributed systems and infrastructure
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Participate in the design of information and operational support systems
Provide 2nd and 3rd level support
Liaise with vendors and other IT personnel for problem resolution.
BS/MS degree in Computer Science, Engineering or a related subject
MCSE, CCNA or higher (CISSP highly valued)
Proven working experience in installing, configuring and troubleshooting Microsoft & Linux based environments.
Experience with monitoring systems
Experience in building Tier 1 to 2 Data centers and management
A thorough understanding and delivery capability in the following areas of expertise is required:
Microsoft server operating system installation, customization and administration
Microsoft Windows Server 2008/R2, 2012/R2 standard and datacenter
Microsoft Windows server 2016 standard and datacenter a plus
Microsoft Hyper-V architecture, deployment and support
Microsoft Active Directory integration
Automated deployment of Microsoft O/S images and automated patching
Deployment on IBM rackmount servers.
Microsoft System Center integration and deployment Advantage
Experience with automation software (e.g., Puppet, cfengine, Chef)
Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
Solid networking knowledge (OSI network layers, TCP/IP)
Minimum of 15 years experience.